Privacy Policy
Effective Date: March 31, 2026 Last Updated: March 31, 2026
Trio Creations, LLC ("Trio," "we," "us," or "our") operates the Trio music studio management platform available at musicaltrio.com (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights.
We do not sell your personal information. We never have and never will.
1. Who This Policy Applies To
This Privacy Policy applies to:
- Studio owners and teachers who create Trio accounts
- Students (age 13 and older) who access the student portal
- Parents and guardians who are contacted via the platform
- Visitors to musicaltrio.com
Age Requirement: Trio is intended for users aged 13 and older. The student portal is age-gated to users 13+. If you believe a child under 13 has provided information to us, contact us at info@musicaltrio.com and we will promptly delete it.
Teachers may add student records for students of any age on behalf of those students. When a teacher creates or manages a student record, the teacher is responsible for ensuring appropriate authorization for that data.
2. Information We Collect
Information You Provide Directly
Teachers / Studio Owners:
- Name and email address (required to create an account)
- Studio name and business information
- Lesson rates and billing preferences
- Student records: names, contact information, lesson schedules
- Lesson notes, attendance records, and student progress information
- Payment method (processed by Stripe — we do not store card details)
Students (13+) accessing the Student Portal:
- Name and email address
- Lesson schedule and preferences
- Lesson history and attendance
Waitlist / Marketing:
- Email address (if you sign up for updates at musicaltrio.com)
Information Collected Automatically
When you use Trio, we automatically collect:
- Usage analytics via Vercel Analytics and Google Analytics (GA4): page views, feature interactions, session data, traffic sources, and performance data. Vercel Analytics does not use tracking cookies or fingerprinting.
- Log data: IP address, browser type, pages visited, and timestamps
- Device information: device type, operating system, and browser version
Cookies: We use essential cookies for authentication and session management. We also use Google Analytics cookies (_ga, _ga_XXXXXXXX) to understand how users navigate Trio. These are analytics cookies only — we do not use advertising or behavioral targeting cookies. You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Trio platform
- Process payments and send invoices via Stripe
- Send lesson reminders and notifications — email via Resend; SMS via Twilio, based on your preferences
- Power the AI lesson note compilation feature ("Ask Trio") — see Section 5
- Respond to your support requests and communicate about your account
- Send marketing updates and product news to subscribers (you can unsubscribe anytime)
- Analyze usage patterns to make Trio better
4. Information Sharing and Third Parties
We do not sell your personal information.
We share information with third-party service providers only as necessary to operate Trio. These providers are contractually required to protect your data and may only use it for the services they provide to us.
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database and authentication | User accounts and student records |
| Vercel | App hosting and infrastructure | Usage analytics and server logs |
| Stripe | Payment processing | Teacher billing details; Stripe is PCI-DSS compliant — we never see or store full card numbers |
| Resend | Transactional email | Name and email address for notifications, reminders, and invoices |
| Twilio | SMS notifications | Phone number, for users who enable SMS reminders |
| Loops | Marketing email | Email address for waitlist and opt-in subscribers only |
| OpenRouter | AI lesson note compilation | Student names and lesson notes when you use "Ask Trio" (see Section 5) |
| Google LLC (Analytics) | Website usage analytics | Page views, session data, device info, IP address (anonymized by Google) |
| Cloudflare | DNS and email routing | Domain routing only; no personal data |
We may also disclose information:
- When required by law, court order, or valid government request
- To protect the rights, safety, or property of Trio, our users, or the public
- In connection with a business transaction such as a merger or acquisition (with notice to affected users)
5. AI Feature — "Ask Trio"
Trio offers an optional AI-powered lesson note compilation feature called "Ask Trio." When you use this feature:
- Student names and your lesson notes are sent to OpenRouter, a third-party AI routing service, for processing.
- We do not send contact information (email addresses, phone numbers) or payment information to OpenRouter.
- OpenRouter operates with data privacy enabled, which means your data is not retained or used to train AI models by OpenRouter. However, your data does pass through OpenRouter's infrastructure and may be processed by OpenRouter's upstream AI inference providers. For full details, see OpenRouter's Privacy Policy.
Using "Ask Trio" is entirely optional. You can write and manage lesson notes at any time without using the AI feature.
If you prefer that student data not be processed by OpenRouter, simply do not use the "Ask Trio" feature.
6. Data Retention
- Active accounts: We retain your data for as long as your account is active.
- Cancelled accounts: If you cancel your subscription, we retain your data for 30 days so you can export it. After 30 days, your account and all associated student records are permanently deleted. To request earlier deletion, contact info@musicaltrio.com.
- Financial records: Transaction and invoice records may be retained for up to 7 years to comply with applicable tax and accounting requirements.
- Marketing email: If you unsubscribe from marketing emails, we will remove you from our mailing list promptly. We may retain your email address on a suppression list to ensure you are not inadvertently re-added.
7. Your Rights and Choices
You have the right to:
- Access your data — request a copy of the information we hold about you
- Correct inaccurate information in your account
- Delete your account and associated data (see Section 6 for retention timelines)
- Export your data before your account is deleted
- Opt out of marketing email at any time by clicking "Unsubscribe" in any Trio email
- Disable SMS notifications in your account settings at any time
To exercise any of these rights, email info@musicaltrio.com.
8. California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act gives you additional rights:
- Right to know what personal information we collect, use, and share
- Right to delete your personal information
- Right to opt out of sale — we do not sell personal information
- Right to non-discrimination for exercising your rights
To submit a CCPA request, email info@musicaltrio.com with the subject line "CCPA Request."
9. Data Security
We take reasonable steps to protect your information, including:
- SSL/TLS encryption for all data in transit
- Row-level security in our database, ensuring each teacher can only access their own studio's data
- Access controls limiting who within Trio can access user data
- Secure, email-based authentication
No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately at info@musicaltrio.com.
In the event of a data breach that may affect your rights, we will notify affected users promptly and in accordance with applicable law.
10. Third-Party Links
Trio may link to third-party sites or services (for example, Stripe's payment pages). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you use.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you by email for significant changes.
12. Contact Us
Questions, requests, or concerns about your privacy?
Trio Creations, LLC info@musicaltrio.com